Terms & Conditions

Balaji Jewellers ("Balaji Jewellers", "website", "we", "our" or "us") operates this online shopping website through which customers can browse, select and purchase jewellery and related products ("Products" or "Goods").

By accessing or using our website, you acknowledge that you have read, understood and agree to these Terms & Conditions. You also agree to comply with all applicable laws and regulations.

If you do not agree with these Terms & Conditions, please do not use the Balaji Jewellers website.

1. Acceptance of Terms & Conditions

Your use of the Balaji Jewellers website is subject to these Terms & Conditions and other policies published on our website.

By visiting, browsing or purchasing from our website, you agree to be bound by these Terms & Conditions.

2. Privacy

Your privacy is important to us.

Balaji Jewellers may collect, store, process and use information provided by customers in accordance with our Privacy Policy.

By using our website or providing your information, you consent to the collection and use of your information for purposes related to providing our services, processing orders and improving your shopping experience.

3. Ownership and Copyright

The Balaji Jewellers website and its content, including text, graphics, logos, icons, product images, artwork, product descriptions and other materials, are owned by or used with permission by Balaji Jewellers.

You may not reproduce, copy, publish, distribute, modify or commercially exploit any website content without prior written permission from Balaji Jewellers.

4. Use of Website

The website is intended for personal shopping and legitimate business transactions.

You agree not to:

• Use the website for any unlawful purpose.

• Attempt to interfere with the operation or security of the website.

• Copy or reproduce website content without permission.

• Use website content for commercial purposes without authorization.

• Submit false, inaccurate or misleading information.

• Attempt unauthorized access to any part of the website or its systems.

5. Eligibility

You must be legally capable of entering into a binding contract under applicable Indian law to purchase products from our website.

If you are under 18 years of age, you should use the website and place orders only with the involvement of a parent or legal guardian.

Balaji Jewellers reserves the right to refuse or cancel an order where there is a legitimate reason to do so.

6. Customer Information and Account

Customers are responsible for providing accurate and complete information while placing an order.

This may include:

• Full name

• Mobile number

• Email address

• Complete delivery address

• Billing information

• Other information required for order processing

Customers are responsible for ensuring that the information provided is correct.

Balaji Jewellers shall not be responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.

7. Product Description

Balaji Jewellers makes reasonable efforts to display product images, descriptions, colours, designs and other product information as accurately as possible.

However, colours and appearance may vary depending on the customer's device, display settings, lighting and photography conditions.

Minor variations in colour, texture, stone appearance or product finish may therefore occur between the product image and the actual product.

We also reserve the right to correct pricing, description or technical errors found on the website.

8. Product Availability

All products are subject to availability.

If an ordered product becomes unavailable after the order has been placed, Balaji Jewellers may contact the customer regarding the order.

Where an order cannot be fulfilled, the applicable amount paid for that order may be refunded through the original or an appropriate payment method.

9. Pricing

Product prices displayed on the website are subject to change without prior notice.

Balaji Jewellers makes reasonable efforts to ensure that product prices are displayed accurately.

In case of an obvious pricing or technical error, Balaji Jewellers reserves the right to cancel the affected order and refund the amount paid by the customer.

10. Orders

Once an order is placed, customers may receive an order confirmation through the contact details provided during checkout.

An order confirmation does not necessarily guarantee that the order can be fulfilled in every circumstance.

Balaji Jewellers reserves the right to cancel or refuse an order in circumstances including, but not limited to:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraudulent transactions

• Incorrect customer information

• Delivery-related issues

• Other legitimate operational reasons

11. Payment

Customers must complete payment using the payment methods made available on the website.

If a payment transaction is declined, reversed, flagged as fraudulent or otherwise not successfully authorized, Balaji Jewellers may refuse to process or ship the order.

Where required for transaction verification, Balaji Jewellers may contact the customer and request relevant information.

12. Fraudulent Transactions

If a payment gateway or other payment service identifies a transaction as potentially fraudulent, Balaji Jewellers may temporarily hold or cancel the order.

The customer may be contacted for additional verification.

If the transaction cannot be verified, the order may not be fulfilled and any eligible paid amount may be refunded through the applicable payment method.

13. Delivery

Orders will be shipped to the delivery address provided by the customer during checkout.

Customers are responsible for providing a complete and accurate address, including applicable house/shop number, street, area, city, state and PIN code.

Balaji Jewellers shall not be responsible for delays or additional delivery issues caused by incorrect, incomplete or insufficient address information.

Delivery timelines may vary depending on location, courier service, availability and other circumstances beyond our control.

14. Incorrect or Incomplete Address

If an order cannot be delivered because the customer has provided an incorrect or incomplete address, or because the customer refuses to accept the order after it has reached the delivery stage, applicable shipping or return shipping charges may be deducted from the refund amount.

15. Returns and Refunds

Returns and refunds will be handled according to the Return & Refund Policy published on the Balaji Jewellers website.

Customers should carefully review the applicable return conditions, eligibility requirements and return procedure before placing an order.

Products may be required to be returned in unused and original condition, together with applicable packaging and accessories, where required by the Return & Refund Policy.

16. Product Damage or Defect

Customers should inspect the product after delivery.

If a product is received damaged, defective or materially different from the product ordered, the customer should contact Balaji Jewellers within the applicable period specified in the Return & Refund Policy.

Supporting photographs or videos may be requested for verification.

17. Disclaimer of Warranty

The Balaji Jewellers website and its content are provided on an "as is" and "as available" basis, subject to applicable law.

While we make reasonable efforts to maintain accurate product information and website functionality, we do not guarantee that the website will always operate without interruption, errors or technical issues.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Balaji Jewellers shall not be liable for indirect, incidental, consequential or other losses arising from the use of the website or delays, interruptions or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

19. Changes to Terms & Conditions

Balaji Jewellers reserves the right to modify, update, add or remove portions of these Terms & Conditions when necessary.

Customers are encouraged to review this page periodically for updates.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

20. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute arising in connection with these Terms & Conditions or the use of the website shall be subject to the applicable courts having jurisdiction in Jodhpur, Rajasthan, India, subject to applicable law.

21. Contact

Email : Balajijewellersshop@gmail.com

Balaji Jewellers
01 Balaji Jewellers Mata Ka Than Road Mata Ka Than Rawat Nagar , Balaji Jewellers, Jodhpur, Rajasthan- 342001

For questions regarding these Terms & Conditions, customers may contact Balaji Jewellers through the contact details provided on the website.