Refund policy

Shipping, Return & Refund Policy

At Balaji Jewellers, we are committed to providing you with quality jewellery, secure packaging, and a smooth shopping experience. Please read the following policies carefully to understand our order processing, shipping, returns, replacements, and refunds.

1. Order Processing & Fulfilment Policy

Order Processing Time

  • Orders are generally processed within 24–48 hours after successful payment confirmation.

  • Personalised products require additional time and may take approximately 10–15 days to be prepared.

  • Once your order has been processed and shipped, tracking details will be shared with you through the contact details provided during checkout.

Product Availability

  • In the rare event that an ordered product becomes unavailable, our team will contact you.

  • You may be offered a suitable alternative or a refund, as applicable.

Quality Check & Packaging

  • Every product is checked before dispatch.

  • Products are securely packed to reduce the risk of damage during transportation.

2. Shipping Policy

Domestic Shipping

  • We provide shipping across India.

  • Orders below ₹399 will attract a shipping charge of ₹49.

  • Orders of ₹399 or above will be eligible for shipping without the ₹49 charge.

Shipping Time

  • Orders are generally processed within 24–48 hours.

  • Actual delivery time may vary depending on the courier service and delivery location.

Tracking

  • Tracking details will be shared after the order has been shipped.

International Orders

  • For international orders, please contact us through WhatsApp or Email for shipping availability, charges, and other details.

  • Any customs duties, taxes, VAT, or other charges applicable to international shipments will be the responsibility of the customer.

Undelivered / Returned Orders

If an order is returned to Balaji Jewellers due to any of the following reasons:

  • Incomplete address

  • Incorrect or invalid address

  • Customer not available at the delivery address

  • Customer refuses or does not accept the parcel after it reaches the delivery location

  • Any other reason attributable to incorrect information provided by the customer

In such cases, if the order is eligible for a refund, the ₹49 shipping charge will be deducted from the refundable amount, and the remaining amount will be refunded to the customer.

For orders where additional shipping or re-shipping charges are applicable, such charges may also be deducted from the refundable amount.

3. Return & Replacement Policy

Return Window

  • Eligible products can be returned within 15 days of delivery.

  • The product must be unused and in its original condition, along with original packaging, tags, and accessories, wherever applicable.

Mandatory 360° Unboxing Video

  • A clear 360° unboxing video is mandatory for any return, refund, damage, or incorrect-product claim.

  • The video should clearly show the package from all sides before opening and continue throughout the unboxing process.

  • If a valid 360° unboxing video is not available, the return/refund claim may not be accepted.

Damaged or Incorrect Product

  • If you receive a damaged, defective, or incorrect product, you must contact us within 24 hours of delivery.

  • A clear 360° unboxing video must be provided.

  • After verification, Balaji Jewellers may offer a replacement or another suitable resolution.

Product Condition

Returned products must:

  • Be unused and unworn.

  • Be in their original condition.

  • Have original packaging and tags intact.

  • Include all items/accessories received with the order.

4. Non-Returnable Products

The following products are non-returnable:

  • Personalised products

  • Silver Rakhi

  • Gift items

  • Any product specifically marked as non-returnable on the product page.

However, if a non-returnable product is received damaged, defective, or incorrect, a replacement may be considered if the customer contacts us within 24 hours of delivery and provides the required 360° unboxing video.

5. Personalised Product Policy

Personalised jewellery/products are specially prepared according to the customer's requirements.

  • Personalised products generally require 10–15 days to be prepared.

  • 100% payment must be made in advance before production begins.

  • Personalised products are non-returnable and non-refundable because they are specially made for the customer.

  • In case the product is received damaged, defective, or incorrect, the customer must contact us within 24 hours of delivery.

  • A valid 360° unboxing video will be required for any damage/incorrect-product claim.

  • After verification, a replacement may be provided where applicable.

6. Silver Rakhi Policy

Due to the seasonal and product-specific nature of Silver Rakhi:

  • Silver Rakhi products are non-returnable and non-refundable.

  • Once purchased, Silver Rakhi orders are considered final sale.

  • In case of a damaged, defective, or incorrect product, the customer must contact us within 24 hours of delivery.

  • A clear 360° unboxing video is mandatory.

  • After verification, a replacement may be offered where applicable.

7. Gift Item Policy

Gift items are non-returnable and non-refundable.

If a gift item is received damaged, defective, or incorrect:

  • The customer must contact Balaji Jewellers within 24 hours of delivery.

  • A clear 360° unboxing video must be provided.

  • After verification, a replacement may be offered where applicable.

8. Refund Policy

  • Refunds will only be processed after the returned product has been received and inspected by Balaji Jewellers.

  • Refund eligibility will be determined according to the applicable return conditions.

  • Shipping charges, where applicable, may be non-refundable.

  • Refund processing time may vary depending on the payment method and payment provider.

Important

A refund will not be processed if the product does not meet the applicable return conditions or if the required 360° unboxing video is not available for a claim requiring proof of the product's condition.

9. Exchange & Replacement Policy

  • Eligible products may be exchanged or replaced subject to availability and applicable return conditions.

  • Replacement/exchange will be processed after the returned product is received and inspected.

  • Personalised products, Silver Rakhi, and gift items are generally non-returnable; however, a replacement may be considered in case of a verified damaged, defective, or incorrect product claim reported within 24 hours.

10. Return Process

To request a return:

  1. Contact Balaji Jewellers through our available customer support channels.

  2. Provide your order details.

  3. Provide the required 360° unboxing video where applicable.

  4. Wait for return approval/instructions.

  5. Pack the product securely in its original packaging.

  6. Ship the product according to the return instructions provided by our team.

  7. The returned product will be inspected after it reaches us.

  8. Once approved, the applicable refund/exchange/replacement will be processed.

Return shipping charges may be borne by the customer unless the return is due to a verified damaged, defective, or incorrect product.

11. Empty Parcel / Missing Product

Any empty parcel, missing product, or missing item claim must be reported to Balaji Jewellers as soon as possible after delivery.

A clear 360° unboxing video will be required to investigate and process such claims.

Without appropriate video evidence, Balaji Jewellers may not be able to accept the claim.

12. Force Majeure

Balaji Jewellers will not be responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, strikes, transportation disruptions, courier delays, government restrictions, technical issues, or other unforeseen circumstances.

13. Customer Responsibility

Customers are requested to:

  • Provide a correct and complete delivery address.

  • Provide an active phone number and email address.

  • Check the parcel carefully at the time of delivery.

  • Record a 360° unboxing video from the sealed package until the product is completely unboxed.

  • Report any damage, defect, or incorrect product within the specified time.

Contact Information

Balaji Jewellers
01 Balaji Jewellers
Mata Ka Than Road, Mata Ka Than
Rawat Nagar, Jodhpur
Rajasthan – 342001, India

WhatsApp/Phone : +918209086557

Email : balajijewellersshop@gmail.com

For international orders and customer support, please contact us through WhatsApp or Email.

Important Note

By placing an order with Balaji Jewellers, the customer acknowledges and agrees to the applicable terms of this Shipping, Return & Refund Policy.